The process
How UDL Works
From sourcing to delivery, we manage every step of the process so you don't have to.
Your order journey
Request
Sourcing
Ordered
QC check
Packaged
Shipped
Delivered
Step 1
Browse or request
Find it, or have us source it
Browse our 3,000+ pre-sourced products, add what you want to your sourcing cart, and submit it straight from your customer portal — a free account is all you need to get started. Can't find it? Send a custom sourcing request with any of the following:
- Product links
- Photos or references
- Product names
- Specifications
- Quantity required
Our team reviews your request and begins locating suitable suppliers.
Customer sending request
Step 2
Supplier sourcing
We find the right supplier
Through our established global supplier network, we identify manufacturers that align with your requirements. We assess:
- Product quality
- Supplier reliability
- Pricing
- Availability
- Production capability
Our goal is to find the best supplier — not simply the cheapest.
Global supplier network
Step 3
Order processing
Supplier coordination
Once approved, we coordinate directly with the supplier. This includes:
- Order placement
- Production updates
- Supplier communication
- Timeline management
You don't need to communicate with overseas suppliers. We handle it.
Order status dashboard
Step 4 — Quality control
Product inspection before it ships
Before shipping, every order undergoes quality control checks. We verify product accuracy, colour and sizing, quantity, visible defects and packaging condition. Customers receive QC photos before dispatch wherever available.
Step 5
Consolidation & packaging
Orders prepared for shipping
If multiple items are sourced from different suppliers, they can be consolidated into one shipment. Benefits include:
- Reduced shipping costs
- Simplified tracking
- Better packaging protection
Warehouse packaging station
Step 6
Shipping & tracking
Stay updated every step
Once shipped, tracking information becomes available. Customers can monitor:
- Shipment progress
- Tracking updates
- Delivery status
- Estimated arrival dates
Updates may also be sent directly via WhatsApp.
Live tracking dashboard
Step 7
Delivery
Delivered to your door
Your order arrives at the nominated delivery address. Our support team remains available throughout the entire process if you need assistance at any point.
Need help? Reach us anytime on WhatsApp.
Package delivered
Why UDL
Why customers choose us
Australian support
Speak with real people when you need assistance.
Global supplier network
Access suppliers you may not find yourself.
Quality control
Photo inspections before every shipment.
Full process management
We coordinate everything from supplier to delivery.
Live tracking
Monitor your order throughout the process.
Business solutions
Bulk sourcing and fulfilment available.
FAQ
Common questions
How long does sourcing take?
Sourcing time depends on supplier availability and product type. Our team will provide an estimated timeline once your request has been reviewed.
Can I source custom products?
Yes, custom sourcing requests are accepted. Include as much detail as possible in your request — specifications, reference images and quantities all help.
Do I receive tracking information?
Yes, tracking is provided once your order has been dispatched. Updates are also available via WhatsApp when enabled.
Can businesses use UDL?
Yes. We support resellers, e-commerce stores and businesses requiring ongoing sourcing, warehousing and fulfilment solutions.
What products can be sourced?
Products vary depending on supplier availability and legal requirements. Submit a sourcing request and our team will advise on what's possible.